Privacy policy

Mian Cloth respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit miancloth.com, place an order, contact us, or otherwise use our website and services.

Personal Information We Collect

When you visit or make a purchase from Mian Cloth, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase information
Cash on Delivery (COD) information related to your order, including whether payment was collected upon delivery
Information you provide when contacting customer support
Marketing preferences, where applicable

We may also automatically collect certain technical information when you use our website, including:

IP address
Browser and device information
Operating system
Time zone
Pages and products viewed
Referring websites or search terms
Website interactions
Cookie and similar technology information

Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.

These technologies may help us:

Remember your preferences and shopping cart
Understand how visitors use our website
Improve website performance and customer experience
Measure advertising and marketing performance
Detect fraud or suspicious activity
Show relevant marketing or advertising where permitted

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide order confirmations and updates
Communicate with you about your purchases
Handle returns, exchanges, and refunds
Provide customer support
Detect and prevent fraud or misuse
Improve our products, website, and services
Analyze website performance
Send promotional communications when you have chosen to receive them
Measure and improve our advertising campaigns
Comply with applicable legal and regulatory requirements

How We Use and Protect Your Information

Mian Cloth does not sell, rent, or share your personal information with other companies for their own marketing purposes.

Customer information is used only as necessary to process and complete your order, provide customer support, and arrange delivery.

For Cash on Delivery orders, necessary delivery information such as your name, phone number, delivery address, and order details may be provided to the courier service responsible for delivering your parcel.

We only provide the information required to complete the delivery and do not authorize courier services to use your information for unrelated marketing purposes.

Order and Delivery Information

When you place an order, we may share necessary information such as your name, phone number, delivery address, and order details with courier or delivery partners so your parcel can be delivered.

We only share information necessary for order fulfillment and delivery.

Marketing Communications

If you choose to receive promotional emails, messages, or other marketing communications from Mian Cloth, we may use your contact information to send you information about products, offers, or promotions.

You may unsubscribe from promotional emails by using the Unsubscribe option included in the email.

You may also contact us if you would like to stop receiving marketing communications.

Transactional communications related to your orders, delivery, returns, or account may still be sent when necessary.

Advertising and Analytics

We may use analytics and advertising technologies to understand website activity and measure the effectiveness of our marketing.

These technologies may collect information about how you interact with our website and advertisements.

Depending on your browser, device, and applicable settings, you may be able to control advertising cookies or tracking through your browser or device privacy settings.

Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses encrypted connections, including SSL/HTTPS, where appropriate.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders
Provide customer service
Maintain business and accounting records
Resolve disputes
Prevent fraud
Meet applicable legal requirements

Information that is no longer required may be deleted, anonymized, or securely retained where legally necessary.

Your Privacy Choices

Depending on applicable law, you may request that we:

Provide information about personal data we hold about you
Correct inaccurate personal information
Delete certain personal information
Update your contact details
Stop sending promotional communications

Some information may need to be retained for legitimate business, fraud-prevention, accounting, or legal purposes.

To make a privacy-related request, contact us using the details below.

Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

Their privacy practices are governed by their own privacy policies, and Mian Cloth is not responsible for the privacy practices of websites or services we do not control.

We encourage you to review the privacy policies of third-party services you use.

Children's Privacy

Our website and products are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or services.

The latest version will always be published on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy or how Mian Cloth handles your personal information, please contact us:

Mian Cloth
Shop No. 16, Gulberg Valley
Lower East Canal Road
Faisalabad, Pakistan

Email: info@miancloth.com
Phone / WhatsApp: +92 300 1555889